Returns & Refunds Policy

Returns:

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require proof of purchase.

 

Our policy lasts 45 days. If more than 45 days have gone by since your purchase, we can’t offer you a refund or exchange.

 

If you decide to return the item, please send us an email to info@eyegees.com noting which item(s) you wish to return and which shipping option you will use. We will reply to you within 24 hours.

 

Send your item with the agreed shipping option to: 

 

EyeGees Design Co. Ltd.

Mangkorn House 55 3/5

Baan Nai Suan Moo. 2

Koh Phangan

Surat Thani 84280

Thailand (TH)

 

 

Refunds:

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

 

 

Exchanges:

 

We can only replace items if they are defective or damaged. Please send us an email at info@eyegees.com explaining why you wish to exchange the item. We will reply to you within 24 hours.

 

 

Shipping:

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

You will be responsible for paying for your own shipping costs for returning your item. 

 

When returning an item please use a trackable shipping service.